Frequently Asked Questions
**Please read thoroughly prior to sending us an email to get answers to common questions faster!**
COVID 19 PROTOCOLS
We are comitted to maintaining the social and physical distancing proticols mandated by the Provincial and Federal government. Home visits and initial 'meet and greets' for adopters (and fosters) are taking place virtually, and masks are to be worn for any in-person interactions. If you would like more details about our COVID protocols, feel free to send us a message.
I would like to surrender my dog to your organization.
Though we commend you for making the decision in the best interest of your dog, we do not accept owner surrenders at TLC. We can guide you in the direction of some reliable rescues you can contact and will try to provide you with some training options. Again, we will NOT be accepting any owner surrenders.
How do I adopt a dog?
Check out our Adoptables page or the Adoption Application link in the Adoptables drop down menu to download an application!
**PLEASE READ the Adoption Process as well to get detailed information on how we go through your application.**
You will need to have access to a computer to fill out these forms (i.e. they are not compatible with smart phones). If you don't have one, please check out your local library as they often have computers for public use!
What does "On Hold" mean?
Our dogs are on a mandatory two-week holding period once they enter foster care so we can learn more about them. We do this to ensure that both you and our dog find the perfect match.
Our goal is to find each dog their one and only forever home! In the long run, waiting an extra couple of weeks to ensure this dog will not need to be rehomed again is in the best interest of all parties. New dogs need time to adjust to their new environment before we can make any assessments regarding their temperament, strengths and weaknesses, and on how they are with kids, cats and other dogs.
However, if a dog is “On Hold,” you may still fill out an application! Just know that we may not get to you right away as we’ll handle applications for our “Available” dogs first!
The definitions for the status of our available dogs are also listed on the Adoptables page!
How long does the process take?
Our Adoption Process is outlined in detail on the first few pages of the application, as well as here on our website. Here are the basic steps:
1. Application Review
2. Reference Checks
3. Home Visit
4. Phone Call with Adoptions Coordinator
5. Meet & Greet
Multiple applications for one dog will be processed simultaneously.
Our application is general -- so if the dog you were initially interested in becomes unavailable, you do not need to fill out a new application for any subsequent dogs.
Can I come meet the dogs?
We do not do meet and greets ahead of applicants becoming 'Approved Adopters.' This is to reduce the workload on our foster families as each Meet & Greet takes a lot of time and resources on their part, as well as to minimize applicant disappointment/expectations in case they do not get that dog.
Can I get more info on a certain dog?
All of the information we have about our dogs in care is posted either on Facebook, Instagram or our website; there is no additional 'secret' or 'surprise' information that we're stashing away! So make sure you head over to the Adoptables page and check out the individual dogs' profiles to get the answers you're looking for.
What are the adoption fees?
Puppies and dogs over 100lbs are $600. Dogs over 8 months and dogs under 100lbs are $500. Some dogs may have an additional training fee, and include access to our training program. The adoption fee helps to cover the cost of the dog’s basic vetting. We rely on donations from our wonderful supporters to cover any additional or emergency vetting costs. Our rescue is 100% non-profit, and these adoption fees are non-negotiable.
Are the dogs spayed/neutered?
All of our dogs are fully and age-appropriately vetted. Adoptions fees cover this basic vetting.
When you adopt one of our dogs, the following is provided:
Age appropriate vaccinations (DAPP & rabies)
Accuplex 4 testing (heartworm, lyme disease, anaplasmosis, & ehrlichiosis)
Food for one week
Collar & leash
Slip leads are available for purchase as well.
Puppies who have not received all of their medical care before leaving TLC will be vetted at no cost to the new owner at one of our approved vets, or a specified reimbursement will be provided.
Where are you located?
We are a foster-based rescue and do not have an official location. The dogs are all located in foster homes in Waterloo, Kitchener, Guelph, Cambridge, London, Toronto and Delhi (among others). We do not have a facility to visit.
I don't have a fenced backyard. Can I still adopt?
Yes! A fenced back yard is not mandatory for you to adopt from or foster with TLC. Some dogs may come with “special conditions” that need to be met in order to be adopted (such as a fenced yard), but that is determined by the individual needs of a dog and would be communicated to you during the initial stages of adoption.
I can't foster or adopt right now. How else can I help?
There are many ways to Get Involved with TLC! If you are interested in volunteering, we always need help with our events, from setting up booths outside of pet stores to the biggest dog event of the year, Pawlooza! We also have trained volunteers who help us with Reference Checks and Home Visits.
TLC is a community-based rescue and strongly believes in working with local business, groups and individuals to help build a better and stronger community. We are always looking for opportunities to make our ties stronger. If you are interested in supporting or working with us, please email us at email@example.com
What breed is the dog?
More often than not, our dogs are a good old-fashioned rescue special! We use our canine knowledge to give an educated guess on the dog’s mix. This means that we cannot make any guesses of the size a puppy will grow up to be. We also will never guarantee that a certain dog is hypoallergenic, or low or non-shedding.
How do I become a foster?
We always need reliable Foster Homes to care for our dogs until they find their forever homes. The time commitment is on average 1- 4 months but can be anywhere from 2 weeks to 5+ months depending on the individual dog. We need you to be able to commit to this dog for that full amount of time. Having to constantly adjust to a new environment can be very stressful for them so we try to avoid doing so. Just like people, many of these dogs have their quirks and we need fosters who will embrace them while helping them on their journey to being a ‘good dog!’
What's their 'story?'
When it comes to a dog's 'story' we have given both the information we HAVE and the information you NEED to ensure the success of the dog in their new home. Here are two reasons we might not have an answer to the questions "what's their story:"
1. The information provided is all that we have! More often than not, our dogs come to us as a fresh slate and we only know their current behaviours, not 'why' they are the way they are.
2. There is no need to dwell on the past! Labeling a dog as 'abused' or 'abandoned' or from a specific situation, when you don't know if that's the truth, sets them up for failure. Instead of being stuck on their past, focus on the present -- believe us, they've already moved on!
With that being said, we always provide 100% of the information necessary to make sure all parties are safe, healthy and happy throughout the adoption journey.
Where are the dogs from?
**PLEASE NOTE that no two dogs are the same, and this general information won't apply to every single dog. As you will see in the following section "What's their 'story?'" we have already provided you with all of the information we have knowledge of.**
Many of our dogs are rescued from remote locations by IFAW Northern Dog Rescue. Thy are generally free-roaming outdoor dogs, which is why we don’t have much background information on them and like to get to know them first-hand. Some are from local shelters, and in both cases we will provide as much information as we can.
You can check out this link (https://www.ifaw.org/canada/news/working-dogs-across-cultures) or search "IFAW Northern Dog Project" to learn more -- however keep in mind that this is NOT every dog in our rescue, and dwelling on the past can be detrimental to your relationship with your dog. We strongly urge you to use any information on a dog's past to educate you, not to create excuses for behaviours or to 'feel bad' for their history.
Another question we get often:
ARE THESE DOGS ABUSED?
The short answer is NO. As we mentioned already, never make assumptions about a dog's past as it just hurts your relationship with that dog. If you have more questions on this topic, feel free to email us.